Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Led the delivery of TESSA, a technology-enabled solution for sustainable architecture, detailing my role and responsibilities in the product’s development.
RESEARCH
UX
ARTICLE
PSYCHOLOGY
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Measuring Wellbeing in a Home
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
Mirror: A career coaching tool for product designers
Mirror started as a question I couldn't answer: why is it so hard to articulate where you're actually at in your career? So I built the tool that figures it out with you.
AI CASE STUDY
PSYCHOLOGY
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
SERVICE DESIGN
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Making Risk Management Intuitive
Automated 80% of risk assessment and closed the adoption gap a broken conversion flow had created.
UX/UI
SERVICE DESIGN
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
UX/UI
SERVICE DESIGN
Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Led the delivery of TESSA, a technology-enabled solution for sustainable architecture, detailing my role and responsibilities in the product’s development.
UX DESIGN
RESEARCH
UX DESIGN
UX
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
SERVICE DESIGN
Making Risk Management Intuitive
Automated 80% of risk assessment and closed the adoption gap a broken conversion flow had created.
UX/UI
RESEARCH
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
UX/UI
SERVICE DESIGN
Mirror: A career coaching tool for product designers
Mirror started as a question I couldn't answer: why is it so hard to articulate where you're actually at in your career? So I built the tool that figures it out with you.
AI CASE STUDY
PSYCHOLOGY
Measuring Wellbeing in Home Design
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
Streamlining Event Access with a Check-in Solution
Designed a streamlined check-in experience for EngageRM’s mobile app, simplifying event entry for hosts and guests at sporting events.
UX DESIGN
MOBILE APP
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
ARTICLE
PSYCHOLOGY
Making Risk Management Intuitive
Automated 80% of risk assessment and closed the adoption gap a broken conversion flow had created.
UX/UI
RESEARCH
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
SERVICE DESIGN
UX/UI
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
RESEARCH
Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Led the delivery of TESSA, a technology-enabled solution for sustainable architecture, detailing my role and responsibilities in the product’s development.
RESEARCH
UX
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Mirror: A career coaching tool for product designers
Mirror started as a question I couldn't answer: why is it so hard to articulate where you're actually at in your career? So I built the tool that figures it out with you.
AI CASE STUDY
PSYCHOLOGY
Measuring Wellbeing in a Home
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
ARTICLE
PSYCHOLOGY
Streamlining Event Access with a Check-in Solution
Designed a streamlined check-in experience for EngageRM’s mobile app, simplifying event entry for hosts and guests at sporting events.
UX
MOBILE APP