Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Conducted foundational research for TESSA, a feasibility solution for sustainable architecture. Led discovery with architects to validate core problems and inform product design strategy.
RESEARCH
UX
ARTICLE
PSYCHOLOGY
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Measuring Wellbeing in a Home
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
Healthmate: An AI wellbeing companion for past AFL/AFLW players
Healthmate started as a question the sporting community couldn't answer: how do you support players once the game, and the structure around it is gone? So I helped build the tool that meets them there.
AI CASE STUDY
PSYCHOLOGY
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
SERVICE DESIGN
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Making Risk Management Intuitive
Diagnosed a 71% automation opportunity in incident-to-risk conversion, and recommended retiring the existing flow rather than £500K in rework.
UX/UI
SERVICE DESIGN
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
UX/UI
SERVICE DESIGN
Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Conducted foundational research for TESSA, a feasibility solution for sustainable architecture. Led discovery with architects to validate core problems and inform product design strategy.
UX DESIGN
RESEARCH
UX DESIGN
UX
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
SERVICE DESIGN
Making Risk Management Intuitive
Diagnosed a 71% automation opportunity in incident-to-risk conversion, and recommended retiring the existing flow rather than £500K in rework.
UX/UI
RESEARCH
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
UX/UI
SERVICE DESIGN
Healthmate: An AI wellbeing companion for past AFL/AFLW players
Healthmate started as a question the sporting community couldn't answer: how do you support players once the game, and the structure around it is gone? So I helped build the tool that meets them there.
AI
PSYCHOLOGY
Measuring Wellbeing in Home Design
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
Streamlining Event Access with a Check-in Solution
Designed a streamlined check-in experience for EngageRM’s mobile app, simplifying event entry for hosts and guests at sporting events.
UX DESIGN
MOBILE APP
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
ARTICLE
PSYCHOLOGY
Making Risk Management Intuitive
Diagnosed a 71% automation opportunity in incident-to-risk conversion, and recommended retiring the existing flow rather than £250K in rework.
UX/UI
RESEARCH
Upgrading an IT Service Management Platform
Cut the time customers spend raising a request from 5 minutes to 2, on a 10-year-old platform where analysts were filing two thirds of tickets for customers who'd given up.
SERVICE DESIGN
UX/UI
Enhancing Land Feasibility Assessment with Explore Table
Turned a six-month manual feasibility process into six minutes, designing the table where developers weigh ROI, CO2 footprint and site viability side by side.
UX/UI
RESEARCH
Creating Actionable Security Alerts
Turned threat advisories from emails analysts missed into a severity-ranked feed inside the platform, so intel gets acted on instead of ignored.
UX/UI
RESEARCH
Building the Blueprint for a Feasibility Tool in Sustainable Architecture
Conducted foundational research for TESSA, a feasibility solution for sustainable architecture. Led discovery with architects to validate core problems and inform product design strategy.
RESEARCH
UX
Transforming Vulnerability Management
Moved a global MSSP from manual reporting to product-led intelligence, designing Exposures as the platform's first customer-facing product.
SERVICE DESIGN
Healthmate: An AI wellbeing companion for past AFL/AFLW players
Healthmate started as a question the sporting community couldn't answer: how do you support players once the game, and the structure around it is gone? So I helped build the tool that meets them there.
AI
PSYCHOLOGY
Measuring Wellbeing in a Home
Investigated methods to measure wellbeing within a home and developed a strategy to present key metrics to property developers during feasibility assessments.
STRATEGY
RESEARCH
How to Build Intentional UX in an Era of Persuasive Technology
I wrote an article that highlights how and why we should account for human vulnerabilities when designing digital products.
ARTICLE
PSYCHOLOGY
Streamlining Event Access with a Check-in Solution
Designed a streamlined check-in experience for EngageRM’s mobile app, simplifying event entry for hosts and guests at sporting events.
UX
MOBILE APP